Effective Date: October 4, 2024
At RadhayNatural.com, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to assist you. Please review our Return and Refund Policy below.
1. Returns
Eligibility: To be eligible for a return, your item must be unused, in its original condition, and in the original packaging. Unfortunately, items that are damaged, worn, or altered cannot be returned.
Time Frame: You have 4-5 days from the date of receipt to return your order for a refund or exchange.
2. How to Initiate a Return
Return Process: To start a return, please follow these steps:
- Contact our customer service team at returns@radhaynatural.com with your order number and reason for the return.
- We will provide you with a return authorization and instructions for sending the item back.
- Securely package the item and include the return authorization slip.
- Ship the item to the address provided in the return instructions.
Return Shipping: You will be responsible for covering the shipping costs to return your item. Shipping fees are non-refundable, and if you receive a refund, the return shipping cost will be deducted.
3. Refunds
Processing Time: Once we receive your returned item, we will inspect it and notify you of the refund status. If approved, we will process the refund to your original payment method. Please allow up to 10 business days for the refund to appear in your account.
Partial Refunds: Partial refunds may be granted under certain circumstances:
- Items not in their original condition, damaged, or missing parts not due to our error.
- Items returned more than 30 days after delivery.
4. Exchanges
Defective or Damaged Items: If you receive a defective or damaged product, please contact us at returns@radhaynatural.com within 7 days of receipt. We will arrange a replacement at no extra charge.
Size Exchanges: If you need to exchange an item for a different size, please reach out to us at returns@radhaynatural.com with your order number and the desired size. We will provide instructions for returning the original item and obtaining the new size.
5. Contact Us
For any questions regarding our Return and Refund Policy, please reach out to us at:
Radhay Natural
Email: info@radhaynatural.com