Introduction At Radhay Natural, we are dedicated to delivering your products in a timely and efficient manner. This policy outlines the terms and conditions related to the shipping and delivery of your orders.
Shipping Locations We currently ship to locations within India. If you wish to place an order for international delivery, please contact our customer service team at radhaynatural@gmail.com for assistance.
Shipping Charges Shipping charges are calculated based on the weight and dimensions of your order, as well as the delivery location. Exact shipping costs will be displayed at checkout.
Processing Time Orders are typically processed within 1-2 business days. Please note that orders placed on weekends or holidays will be processed on the next business day.
Delivery Time
-
Standard Shipping: Delivery within 4-5 business days.
-
Express Shipping: Delivery within 2-3 business days.
Delivery times are estimates and may vary depending on the delivery location and other factors beyond our control.
Order Tracking Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your order using the provided tracking number on our website.
Shipping Restrictions We do not deliver to P.O. boxes or military addresses. Additionally, certain remote locations may experience longer delivery times. If you have any concerns about delivery to your location, please contact our customer service team.
Lost or Damaged Packages In the unlikely event that your package is lost or damaged during transit, please contact our customer service team within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue and ensure that you receive your order or a replacement.
Customs and Import Duties For international orders, customers are responsible for any customs and import duties that may apply. Please check with your local customs office for more information.
Customer Support If you have any questions or need assistance with your order, please contact our customer support team at radhaynatural@gmail.com. We are here to help!